ri77's Privacy Policy — Your Information Is Our Responsibility

1. Introduction & Purpose of This Policy

ri77 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting the privacy of our users' personal information is one of our most important responsibilities. This Privacy Policy ("Policy") sets out how ri77 ("we", "us", "Platform") collects your information, the purposes for which it is used, when it may be disclosed, and how it is kept secure.

This Policy applies to the ri77 website, mobile version, and all services offered under this platform. By creating an account on our platform, you are considered to have given your consent to this Policy. We therefore ask you to read it carefully.

If this Policy changes, we will publish an update notice on the platform and the "Last Updated" date at the top of the Policy will be revised. If you continue using the platform after any changes, you will be considered to have accepted the revised Policy.

2. Information We Collect

ri77 collects only the information necessary to provide our services, ensure security, and improve the user experience. We collect the following types of information:

2.1 Registration & Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• Preferred language and currency settings

2.2 Identity Verification Information (KYC)

• National ID (NID) or passport number
• Proof of address (utility bill or bank statement)
• Digital copies of the above documents

KYC information is required for large withdrawals or account verification. This information is stored under strict security measures and is used solely for verification purposes.

2.3 Financial Information

• Deposit and withdrawal history
• Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile banking number (as provided to us)

We never store your full bank account details or card numbers.

2.4 Gaming Activity Information

• Game history, bet amounts, win and loss records
• Bonus claims and wagering activity
• Favourite games and session duration

2.5 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Login times and session data
• Information collected through cookies and similar technologies

3. Purposes for Using Your Information

ri77 uses the information collected for the following specific purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Running gaming, betting, and payment services without interruption.
• Age Verification: Confirming that the user is 21 years of age or older.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Financial Transaction Processing: Successfully completing deposits and withdrawals.
• Customer Support: Responding to your questions, complaints, and requests.
• Responsible Gaming: Monitoring gaming addiction risk and providing assistance.
• Platform Improvement: Analysing the user experience to improve service quality.
• Legal Compliance: Adhering to applicable laws and regulations.

ri77 never sells your personal information to third parties or rents it out for marketing purposes.

4. Disclosure of Information & Third Parties

ri77 may disclose your information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technology infrastructure, identity verification, and customer support. These partners receive only the information needed for their assigned tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, ri77 is obliged to comply. In such cases, we will disclose only the information that is legally required.

4.3 Security & Fraud Investigations

In cases of irregular account activity or suspected fraud, relevant information may be shared with security specialists to assist the investigation.

4.4 Business Changes

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new entity, while maintaining the protections of this Policy.

5. Data Protection & Security Measures

ri77 uses industry-standard security technologies and practices to protect your information:

5.1 Encryption Technology

SSL (Secure Socket Layer) encryption is active across our entire platform. All data exchanged between your browser and our servers is encrypted and cannot be read by third parties.

5.2 Password Protection

Your password is stored using a strong hashing algorithm. No ri77 staff member can ever view or know your password.

5.3 Access Controls

Only authorised staff can access user data, and only when required by their work. All access is logged and reviewed regularly.

5.4 Security Monitoring

Our systems run automated security monitoring 24 hours a day. Any unusual activity is detected immediately and the necessary action is taken.

However, no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but please also stay alert on your end — use a strong password and do not share your login details with anyone.

6. Cookies & Tracking Technologies

ri77 uses cookies to operate the website properly and to improve your experience.

6.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining your login session, managing security tokens, and remembering your language preference. Without these cookies, the platform will not function correctly.

6.2 Functional Cookies

These cookies are used to remember your preferences and create a personalised experience — for example, your favourite game category or display settings.

6.3 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information is collected in aggregated and anonymised form and is used to improve the platform.

You can disable cookies in your browser settings, but doing so may limit some features of the platform.

7. Data Retention Period

How long ri77 retains your information depends on the type of information and its purpose:

• Active Account Information: For as long as your account remains active.
• Transaction & Financial Records: For a defined period after account closure, as required by applicable law.
• KYC Verification Documents: For as long as necessary to meet legal obligations.
• Gaming History: For as long as necessary for responsible gaming and dispute resolution.
• Customer Support Communications: For a limited period after the last contact.

Once the retention period expires, information is securely deleted or anonymised.

8. Your Rights

ri77 respects the following rights you have regarding your information:

8.1 Right to Access

You can find out what information ri77 holds about you. General information is visible in your account profile; for detailed information, please contact support.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can request a correction. The support team will assist you through this process.

8.3 Right to Close Your Account

You can request to close your account at any time. Even after closure, some information may be retained for a defined period for legal and business purposes.

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. This can be done through your account settings or by contacting support. However, important account-related notifications will always be sent.

8.5 Right to Data Portability

In certain cases, you may request to receive your information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team.

9. Protection of Minors

ri77 is strictly for users aged 21 and over only. We do not knowingly collect any personal information from minors. An age verification process is active at the time of registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has accessed our platform, please notify our support team without delay.

10. International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate security measures in place and with the protections of this Policy maintained.

We only work with partners who adhere to recognised data protection standards and are consistent with our privacy policy.

11. Responsible Gaming & Use of Information

ri77 places the highest importance on responsible gaming. We use information about your gaming activity to:

• Identify unusual gaming patterns that may indicate addiction
• Help facilitate self-exclusion or limit-setting
• Temporarily or permanently suspend your account at your request
• Help the support team understand your needs

For more information about responsible gaming, please visit our Responsible Gaming page.

12. Policy Changes & Updates

ri77 may review and update this Privacy Policy from time to time. Changes may include:

• Changes to information collection due to the addition of new services or features
• Alignment with changes in laws or regulations
• Improvements to security measures
• Clarification Based on User Feedback and Responses

For significant changes, we will notify you by email or through a notification on the platform. The date of the latest update will always be mentioned at the top of this policy.

Continuing to use the platform after changes means you agree to the revised policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English:

We take every complaint seriously and strive for a quick resolution. Your privacy is very important to us — ri77 is always committed to protecting your information.